Why Your Leaders Need Emotional Intelligence

Emotional Intelligence

For years emotional intelligence has been a desirable trait for leaders, but one that has primarily been focused on only during the hiring process, if at all. By leaders either not being aware of the importance of emotional intelligence within an organization, or not being equipped to train and coach team members in this important area, companies are allowing untapped potential to walk into and out of their workspaces day after day.

Emotional Intelligence and Leadership

Tapping into that resource begins by understanding what exactly it is, and its potential effects within an individual and organization. According to Jeff Moss in a recent Forbes article, “Emotional intelligence is a person’s ability to recognize, understand and manage their feelings and emotions, as well as those of others.” The impact within an organization of even a single team member’s high or low emotional intelligence can have ripple effects through an entire culture; particularly if that individual is in a position of leadership.

It does not take much effort to think of several examples of individuals with all of the talent or IQ needed to excel but who lack the emotional intelligence needed to succeed. Examples of celebrities, athletes, and high profile executives can begin to fill a page rather quickly. That’s because extremely low emotional intelligence is very easy to spot. Talent and ability may mask some issues for a time, or worse, cause leadership to turn a blind eye, but the ticking time bomb of low emotional intelligence will ultimately explode if not dealt with up front.

A 2017 article from Harvard gave tips for communicating with someone who isn’t highly emotionally intelligent that included:

  1. Being a good listener.
  2. Being careful not to show confusion or bewilderment in the conversation.
  3. Talking out our feelings and explaining why/how we came to them.

Effective Leaders and Difficult Employees

Leading Yourself First

Once you as a leader have an understanding of what emotional intelligence is, it is time to get honest with yourself and improve upon your weaknesses. As a leader, you must evaluate if you excel in the areas of self awareness, self regulation, internal motivation, empathy and people skills. Being adept in each of these areas is vitally important, as even one area of weakness can cause a negative effect on your leadership and within your organization.

It is also of particular importance to evaluate other leaders in your organization. A single leader without strong emotional intelligence traits can cause chaos and false problems within a company. Countless hours and dollars can be poured into efforts to improve culture, leadership, processes and systems with no results to show for it. The root issue on those teams will always be the lack of close relationships and trust that can only be developed by a mature leader. “If you (or your leaders) are unable to understand and manage your own emotions, it will block you from creating strong bonds, because you can not express how you feel and understand how others are feeling (Harvard, 2017).” It is up to you then. Take the steps today to improve the emotional intelligence of yourself, and your team!

For more information, including focused individual training on emotional intelligence, visit the new training on Emotional Intelligence from A Better Leader.

Jennifer Orechwa

In over 25 years of helping companies connect with their employees, Jennifer has gained a unique perspective on what it takes to build a UnionProof culture. By blending a deep understanding of labor and employee relations with powerful digital marketing knowledge, Jennifer has helped thousands of companies achieve behavioral change at a cultural level.

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